At Miss Nala, your satisfaction is our top priority. We’re committed to making your shopping experience smooth, secure, and stylish from start to finish.
Shipping & Processing
All orders are processed within 1–3 business days, and each shipment includes tracking so you can follow your package from dispatch to delivery.
Estimated delivery times:
7–12 business days
4–12 business days
10–20 business days
Please note: Some destinations may be temporarily unavailable due to international restrictions.
Your items will arrive in our durable, premium packaging to ensure they reach you in perfect condition. If your package is delayed or lost, contact us right away — we’re here to help.
📍 Make sure your shipping address is accurate. Miss Nala is not responsible for orders sent to incorrect addresses.
Returns & Exchanges
We accept returns within 30 days of delivery for items that are damaged or defective. All returned products must be unworn, unwashed, and include the original tags and packaging.
To request a return, simply email us at:
📧 contact@missnala.com
Once your return is approved, we’ll send you a return shipping label and instructions.
Refunds are issued to your original payment method after we inspect and approve the returned item.
Wrong or Faulty Item?
Received something incorrect or faulty? Contact us immediately — we’ll make it right, fast.
Exchanges
We currently process exchanges by having you place a new order after your return is approved and refunded.
Need Help?
We’re here for you! Reach out anytime:
📧 Email | 📱 WhatsApp | 📸 Instagram DM
Team Miss Nala is always happy to assist 💕
